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Frequently Asked Questions
The Electrical and Electronic Equipment Act (ElektroG) transposes the European WEEE Directive 2012/19/EU into German law. It regulates the placing on the market, the return and the environmentally sound disposal of electrical and electronic equipment.
The crossed-out wheeled garbage can symbol on electrical equipment indicates separate collection of waste electrical equipment and means that it must not be disposed of with household waste.
You can return waste electrical or electronic equipment that you have purchased from us to us. We will dispose of them for you free of charge and in a professional and environmentally friendly manner.
You can contact us in the following ways:
via your personal contact at Hello Mirrors or
by e-mail to email@example.com.
We will contact you as soon as possible and provide you with all the necessary information to return your mirrors to us.
According to §19 (1) ElektroG, you are not obliged to hand over your old devices to us as the manufacturer. However, if you refrain from returning your equipment to us, you as the end user are obliged in accordance with §19 (2) to subject your old equipment to initial treatment and recycling in compliance with §20 (2) to (4) and §22 (1) and to hand it over to a certified initial treatment facility.
Note on personal data:
By default, no personal data is stored on our devices. However, if you have stored personal data on the integrated data carriers, you are responsible for deleting it yourself.